SHIPPING POLICY

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The delivery time is 5 to 10 days after receiving your order confirmation email. You will receive another notification when your order has shipped.
You will be able to pick-up your order at a pick-up point close to your home.

International orders
Orders made out of the EU may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@kien.io with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.
For the full Returns & Refunds Policy, please visit this page.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@kien.io with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@kien.io.
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return your product for a full refund to the original payment method. The cost of returning the kien sound system are for the customer.
The service that you want to use for the return shipping is up to you but if the products end up being damaged, that’s at your own risk. The customer has to be able to prove that the package has made it’s way back to us.

- Discounted items are final and cannot be returned
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
- If you receive a broken product, we will send you a new product as soon as possible. The costs for returning the broken product are on us
- After returning your product, you will get your money back within four weeks

Shipping
To return your product, you should mail your product to:

C&C

Oosteinde 35

3842 DR Harderwijk



At the package service DHL it costs €5,75 to return a product under the weight of 10 kilo’s. Packages that are between 10 and 20 kilo’s cost €8,75 to ship.
If you have further questions about our return policy, please contact us at contact@kien.io.

EN