RETURNS & REFUNDS POLICY

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If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 100 days of purchase. You can return your product for a full refund to the original payment method. The cost of returning your kien sound system are for the customer.  

The service that you want to use for the return shipping is up to you but if the products end up being damaged, that’s at your own risk. The customer has to be able to prove that the package has made its way back to us.

 

- Discounted items are final and cannot be returned

- Returned items must be returned in original product packaging

- Returned items must have no visible signs of wear or use

- If you receive a broken product, we will send you a new product as soon as possible. The costs for returning the broken product are on us

- After returning your product, you will get your money back within four weeks 

 

Shipping

To return your product, you should mail your product to:

Kien

D2.125

Stationsplein 45

3013AK Rotterdam

The Netherlands

 

At the package service DHL it costs €5,75 to return a product under the weight of 10 kilo’s. Packages that are between 10 and 20 kilo’s cost €8,75 to ship. 

If you have further questions about our return policy, please contact us at contact@kien.io.